Coronavirus (COVID-19) Service Impacts
These core services include:
- 3D Printing
- 3D Scanning
- Laser Cutting
- Machining (CNC, Waterjet)
- Electronics Prototyping (soldering, etc.)
- Workshops (Woodshop Wednesdays)
We recognize that this may be an inconvenience, even disruptive to your day to day activities. Every effort will be made to update and complete requests our customers have submitted prior to Friday, March 13th 2020. Unfortunately many of our core services, such as 3D printing, scanning, laser cutting, and machining simply cannot be effectively managed remotely.
We will maintain limited staffing of our communications systems to ensure customer questions and inquiries are answered in a timely fashion. Please continue to direct any inquiries to email@example.com.
Access to labs and research equipment managed by Terrapin Works will continue to be permitted for super users and essential staff.
Q: I am a user of the Nanoscribe, can I still access and use it?
A: Yes, super users and essential staff are permitted in labs and may use equipment.
Q: I have existing 3D print requests that I need completed by X date, will they be completed?
A: We will make every effort to ensure your 3D prints are completed by your requested due date.
Q: I was planning on using tools in the [AFL, MIC, RPC, etc]. Can I still come in to use them?
A: No, non-essential staff and regular users of Terrapin Works services will need to wait until at least April 10th prior to making use of equipment or tools in our labs again. We apologize for the inconvenience.
Q: I have [xyz thing] I need for class, are you still able to print/machine it?
A: Generally, no. Exceptions will be made on a case-by-case basis. We will work with faculty to determine alternatives to 3D printing / machining / laser cutting for use in their courses.